Privacy Policy

EcoAcuity is committed to protecting your personal data and being transparent about how it is used.

EcoAcuity acts as the data controller for the information you provide.

Information we collect

When you register interest or contact us, we may collect:

• Name
• Address and postcode
• Email address
• Telephone number
• Basic property and eligibility information

How we use your information

Your information is used solely to respond to your enquiry and to deliver the services you have requested.

• Assess eligibility for funded solar and battery programmes
• Contact you regarding your enquiry or registration
• Arrange surveys, assessments, and installation where appropriate

Who we share your data with

Your data is only shared where necessary to deliver the service you have requested.

• Internal administration staff
• Approved installation partners solely for the purpose of delivering the services you have requested

Your data will not be sold.

Your data will not be shared for independent marketing purposes.

We want you as our customer — not anyone else’s.

Legal basis for processing

We process your data under:

• Consent – when you submit your details
• Legitimate interest – to deliver the service you have requested

Data retention

Your data is only retained for as long as necessary to process your enquiry, deliver services, and meet legal or regulatory requirements.

Your rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO status

EcoAcuity has assessed its obligations under UK data protection law and operates within the scope of exemption from the ICO data protection fee.

Contact

If you have any questions about this policy or your data:

EcoAcuity
Email: mark@ecoacuity.co.uk
Phone: 07832 962635

Last updated: June 2026